FAQs

How long will my order take to arrive?

We offer a number of shopping options, the below time frames include both production and shipping to UK mainland addresses:

£2.95 Standard Service (5-7 working days) delivered by Royal Mail

£6.00 Express Service (2-3 working days) delivered by DPD

£20.00 Premium Service (Next working day delivery on orders placed by 12 noon)

We also offer European and US shipping services, with options & triff being confirmed during checkout.

Can I track my order from Lilac Linnet?

When selecting the Express Service or Premium Service only - If you provide a UK mobile number and/or email address during the order process you will receive an SMS and/or email to confirm dispatch of your order and also another on the day of delivery informing you of the estimated time of delivery.

Can I provide additional delivery instructions if I am going to be out when my order is due to arrive?

When selecting the Express Service or Premium Service only – upon receipt of your tracking information by SMS or email you will be given the option to change your delivery date and add special instructions.

Can I pick my order up from Lilac Linnet?

Of course but strictly by appointment only, please contact us to make an appointment - our laser cutting studio is in Sussex. The full postal address is Unit 20 Ridgewood Industrial Park, Ridgewood, Uckfield, East Sussex, TN22 5QE. 

Do you have a shop where I can buy your full range?

Unfortunately not as we are a working laser studio rather than a shop and our range is made to order.

Can I place my order over the phone with Lilac Linnet?

Yes of course you can – simply call 01825 574051 between 9am and 4pm Monday to Friday and we would be happy to process your order over the phone.

Can I pay for my order by cheque or bank transfer?

Unfortunately we cannot accept cheques as a method of payment.
We are happy to receive payment by bank transfer, credit/debit card, Amex and Paypal. Please contact us on 01825 574050 if you require assistance.

Can we have credit facilities?

We cannot extend credit facilities to any customer.

How can I buy products from your range if I live outside of the UK?

Please contact us to discuss the options available and shipping costs.

What if I change my mind about my order?

Although we are sure you will be very happy with your purchase if for any reason you change your mind about the size, colour or shape please return any unopened, unused products to:

Lilac Linnet
Unit 20
Ridgewood Industrial Park
New Road, Uckfield
East Sussex TN22 5QE

You must return your order within 14 days of purchase (unless by prior agreement). PLEASE NOTE: delivery costs will only be refunded if the order is deemed to be faulty.
We will action your refund within 14 days of receipt of your returns and you must place new orders via the website.

Unfortunately we cannot accept returns of bespoke, personalised items.

Can your laser studio help us with some bespoke stationary or products?

Of course! Our creative studio is based in our main office in Sussex, and we use top of the range, leading edge, laser cutters and are able to create very intricate and innovative products. Whether you have final signed off artwork, or require some assistance to bring your idea to fruition, we are happy to help you. 
We also work with large corporates and visual merchandisers on adhoc projects. 

Our studio is available at studio@lilaclinnet.co.uk or on 01825 574051 (Mon to Fri 9:00 - 16:00).